FAQ
Frequently Asked Questions
Q: Do you offer worldwide shipping?
A: Yes, we do. We ship to all areas worldwide with the exception of Cuba and most parts of Africa.
Q: How can I place an order?
A: Ordering is simple. Just choose your item, click on the "ADD TO CART" button, proceed to your cart, click "checkout," and fill in your details.
Q: Is this website trustworthy?
A: Absolutely. We are dedicated to providing 100% purchase protection for your online shopping experience. Our website is secured with 256-bit encryption to ensure safety. We only store necessary information such as names and addresses for shipping purposes and email addresses for order communication. Your information will never be traded or exchanged.
Q: What payment methods do you accept?
A: We accept all major international credit/debit cards and PayPal.
Q: Are my payments secure?
A: Yes, they are. We prioritize your security and do not share any information collected through orders or inquiries. Your information is solely used to fulfill your order or address your inquiries.
Q: How long does shipping take?
A: Shipping times vary:
- USA: Please allow 2 - 3 weeks for delivery after the tracking number is sent.
- Canada/UK/Australia: Please allow 2 - 4 weeks for delivery after the tracking number is sent.
- Rest of World: Please allow 3 - 7 weeks for delivery after the tracking number is sent. Note that in most cases, delivery may be faster (though Brazil and Italy might experience slightly longer shipping times).
Q: How will I receive a multiple-item order?
A: To expedite delivery, we may ship items separately from different shipping centers with the aim of getting your order to you as quickly as possible.
Q: Where do you ship items from?
A: We have numerous suppliers worldwide and ship products from various channels to ensure prompt delivery to you.
Q: What if I've provided the wrong shipping address or selected the wrong size/variant?
A: If this occurs, please email us immediately. While we may be able to assist, please note that once your order is in the shipping process, changes may not be possible. Nonetheless, we value your satisfaction and will endeavor to rectify any issues.
Q: What if I don't receive my item? Do you guarantee delivery?
A: Yes, we guarantee delivery of every item. If you don't receive your order within the specified window, contact us at support@generalselect.com, and we will ensure your issue is addressed.
Q: What if I want a refund?
A: We stand by the quality of our products. If you are dissatisfied with the quality or if the product arrives damaged, we will work with you to resolve the issue according to our Refund Policy. (Please refer to the link below for more details.)
Note: Please be aware that during peak periods such as Christmas, adverse weather conditions, or other factors, shipping times may be extended. For further information, please consult our shipping policy section.
Thank you.
For more information:
Shipping Policy: https://www.generalselect.com/policies/shipping-policy
Return and Refunds: https://www.generalselect.com/policies/refund-policy
Q: Do you offer worldwide shipping?
A: Yes, we do. We ship to all areas worldwide with the exception of Cuba and most parts of Africa.
Q: How can I place an order?
A: Ordering is simple. Just choose your item, click on the "ADD TO CART" button, proceed to your cart, click "checkout," and fill in your details.
Q: Is this website trustworthy?
A: Absolutely. We are dedicated to providing 100% purchase protection for your online shopping experience. Our website is secured with 256-bit encryption to ensure safety. We only store necessary information such as names and addresses for shipping purposes and email addresses for order communication. Your information will never be traded or exchanged.
Q: What payment methods do you accept?
A: We accept all major international credit/debit cards and PayPal.
Q: Are my payments secure?
A: Yes, they are. We prioritize your security and do not share any information collected through orders or inquiries. Your information is solely used to fulfill your order or address your inquiries.
Q: How long does shipping take?
A: Shipping times vary:
- USA: Please allow 2 - 3 weeks for delivery after the tracking number is sent.
- Canada/UK/Australia: Please allow 2 - 4 weeks for delivery after the tracking number is sent.
- Rest of World: Please allow 3 - 7 weeks for delivery after the tracking number is sent. Note that in most cases, delivery may be faster (though Brazil and Italy might experience slightly longer shipping times).
Q: How will I receive a multiple-item order?
A: To expedite delivery, we may ship items separately from different shipping centers with the aim of getting your order to you as quickly as possible.
Q: Where do you ship items from?
A: We have numerous suppliers worldwide and ship products from various channels to ensure prompt delivery to you.
Q: What if I've provided the wrong shipping address or selected the wrong size/variant?
A: If this occurs, please email us immediately. While we may be able to assist, please note that once your order is in the shipping process, changes may not be possible. Nonetheless, we value your satisfaction and will endeavor to rectify any issues.
Q: What if I don't receive my item? Do you guarantee delivery?
A: Yes, we guarantee delivery of every item. If you don't receive your order within the specified window, contact us at support@generalselect.com, and we will ensure your issue is addressed.
Q: What if I want a refund?
A: We stand by the quality of our products. If you are dissatisfied with the quality or if the product arrives damaged, we will work with you to resolve the issue according to our Refund Policy. (Please refer to the link below for more details.)
Note: Please be aware that during peak periods such as Christmas, adverse weather conditions, or other factors, shipping times may be extended. For further information, please consult our shipping policy section.
Thank you.
For more information:
Shipping Policy: https://www.generalselect.com/policies/shipping-policy
Return and Refunds: https://www.generalselect.com/policies/refund-policy